Questions and answers
General questions about the digital vignette
What is a digital vignette or E-vignette?
The digital vignette, also known as the e-vignette, is the modern form of the well-known adhesive vignette and serves as proof of payment of the toll for motor vehicles and thus secures the driver the right to use motorways, expressways and national roads in many countries in Germany Europe, for the period of validity of the digital vignette. In principle, the digital vignette does not differ significantly from the classic adhesive vignette. While the adhesive vignette was tied to the vehicle, the e-vignette is tied to the license plate. At the end of the day, however, the advantages are obvious. The annoying sticking and fiddling has now come to an end with the introduction of the digital vignette.
How does the digital vignette work?
The way the digital vignette works is simple and efficient. The digital vignette or e-vignette is not tied to the vehicle, but rather to the license plate. As soon as your license plate has been registered in the respective toll authority’s system and linked to your digital vignette, you can pass through any toll booth without the hassle of standing still. Camera systems at the toll booths automatically capture your license plate number and compare it with the database to ensure that the vignette has been paid for and is valid. As soon as the check has been carried out, the toll booth cabinets open automatically and you can pass through the toll station immediately. The comparison takes place within seconds. Since everything is done digitally or electronically, you save yourself the hassle of gluing and fiddling around later.
What is the difference between a digital vignette and digital route toll?
In many European countries, driving on motorways, expressways or national roads is only possible with a valid vignette, so there is a vignette requirement. As a basic rule, the vignette obligation applies in most European countries to all motor vehicles with a permissible total weight (GVW) of up to 3.5 tons. A separate additional toll is often imposed for motor vehicles with a permissible gross vehicle weight (GVW) of over 3.5 tonnes. However, the way tolls are collected varies from country to country. In Austria, for example, very cost-intensive stretches of route are subject to separate tolls in addition to the vignette, even for vehicles up to 3.5 tons. As is well known, this includes the A10 Tauernautobahn with the Katschbergtunnel and the A11 Karawankenautobahn with the Karawankentunnel. The same applies to the A13, the Brenner Pass. You can find out the exact provisions on the digital vignette and digital section toll on the respective country pages.
Is the digital vignette valid immediately after ordering?
You can buy digital vignettes and digital route tolls for Austria, Slovenia, Switzerland, Hungary, the Czech Republic, Romania, Slovakia and Bulgaria from us. If you wish, you can have the digital vignette registered immediately. The ordering process usually only takes a few minutes. As soon as you have received the final confirmation from us, you can immediately get into your car and start your journey.
How long is a digital vignette valid for?
The validity of digital vignettes in Europe is similar from country to country. There are only very small differences. Most countries offer 7-day or 10-day vignettes, 30-day vignettes, 2-month vignettes and annual vignettes. The exact duration of the vignettes can be found on the respective country pages.
Questions about the ordering process
Choose your toll product
In the first step, select the toll product of your choice and confirm it.
Choose your license plate
In the next step you must provide your license plate number.
Choose the payment method
Now check your entries and pay. We register your license plate.
How does the order work?
If you have found out about a toll product, you can order it directly from us. We will then register the digital vignette or digital route toll for you with the relevant official toll authority. The process is as follows:
1. You choose your toll product.
2. You provide your license plate number.
3. You pay and receive an order confirmation from us.
4. We will register your license plate.
5. As soon as registration has taken place, you will receive the registration confirmation.
Please note that the registration and thus the order are only successfully completed once the registration has been confirmed. Before receiving the final confirmation, you are not allowed to drive on the motorway, expressway or national road that requires a vignette and toll.
How and when do I receive the order confirmation?
You will only receive your order confirmation from us by email, because we are as digital as the digital vignette itself. All of our processes are designed to be processed safely and quickly. You will receive all notifications by email. It is therefore important that you pay attention to accuracy and completeness when providing your data.
What do I have to do if I haven’t received an order confirmation?
If you have not received an order confirmation by email, the first thing you should do is check your spam folder to see whether the email has arrived. Unfortunately, we can never completely rule out the possibility that this can happen from time to time.
I accidentally gave the wrong information when ordering?
Once the validity of the digital vignette has begun, we are no longer able to correct incorrect information. Unintentionally incorrect information must be corrected before the digital vignettes become valid. If the vignette is already valid, you must inevitably order a new vignette.
Why is the digital vignette more expensive and what is the service fee?
The service offered by TollScout extends to registering your license plate and purchasing the digital vignette and route toll from the respective official toll authority in the country. We charge you a service fee for this service. The amount of the service fee will be shown to you when you place your order. TollScout acts solely and explicitly as an intermediary.
Questions about payment and invoices
How is the price for purchasing a vignette determined?
The price of purchasing the toll products in our online shop consists of the price of the vignette, according to the respective official toll authority, as well as our service fee.
Will I receive an invoice and how do I get it?
During the ordering process, you will be asked whether you would like to receive an invoice. If you would like an invoice, this will be sent to you automatically by e-mail with the registration confirmation. If you accidentally did not provide any information regarding invoicing, we can also send you an invoice later.