{"id":2920,"date":"2023-09-04T10:53:14","date_gmt":"2023-09-04T08:53:14","guid":{"rendered":"https:\/\/tollscout.eu\/faq\/"},"modified":"2024-07-30T21:50:13","modified_gmt":"2024-07-30T19:50:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/tollscout.eu\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-uagb-container uagb-block-c1e2fce7 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-c767fabd\"><h1 class=\"uagb-heading-text\">Questions and answers <\/h1><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-7efd3c31 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-8398f8b9\"><h4 class=\"uagb-heading-text\">General questions about the digital vignette<\/h4><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-4fe496d4 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-1a70522e \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">What is a digital vignette or E-vignette? <\/h3><\/div><div class=\"uagb-faq-content\"><p>The digital vignette, also known as the e-vignette, is the modern form of the well-known adhesive vignette and serves as proof of payment of the toll for motor vehicles and thus secures the driver the right to use motorways, expressways and national roads in many countries in Germany Europe, for the period of validity of the digital vignette. In principle, the digital vignette does not differ significantly from the classic adhesive vignette. While the adhesive vignette was tied to the vehicle, the e-vignette is tied to the license plate. At the end of the day, however, the advantages are obvious. The annoying sticking and fiddling has now come to an end with the introduction of the digital vignette.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-bd4b64b2 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">How does the digital vignette work?<\/h3><\/div><div class=\"uagb-faq-content\"><p>The way the digital vignette works is simple and efficient. The digital vignette or e-vignette is not tied to the vehicle, but rather to the license plate. As soon as your license plate has been registered in the respective toll authority&#8217;s system and linked to your digital vignette, you can pass through any toll booth without the hassle of standing still. Camera systems at the toll booths automatically capture your license plate number and compare it with the database to ensure that the vignette has been paid for and is valid. As soon as the check has been carried out, the toll booth cabinets open automatically and you can pass through the toll station immediately. The comparison takes place within seconds. Since everything is done digitally or electronically, you save yourself the hassle of gluing and fiddling around later. <\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-c7b6f203 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">What is the difference between a digital vignette and digital route toll?<\/h3><\/div><div class=\"uagb-faq-content\"><p>In many European countries, driving on motorways, expressways or national roads is only possible with a valid vignette, so there is a vignette requirement. As a basic rule, the vignette obligation applies in most European countries to all motor vehicles with a permissible total weight (GVW) of up to 3.5 tons. A separate additional toll is often imposed for motor vehicles with a permissible gross vehicle weight (GVW) of over 3.5 tonnes. However, the way tolls are collected varies from country to country. In Austria, for example, very cost-intensive stretches of route are subject to separate tolls in addition to the vignette, even for vehicles up to 3.5 tons. As is well known, this includes the A10 Tauernautobahn with the Katschbergtunnel and the A11 Karawankenautobahn with the Karawankentunnel. The same applies to the A13, the Brenner Pass. You can find out the exact provisions on the digital vignette and digital section toll on the respective country pages.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-49ae175a \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">Is the digital vignette valid immediately after ordering? <\/h3><\/div><div class=\"uagb-faq-content\"><p>You can buy digital vignettes and digital route tolls for <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-austria-online\/\">Austria<\/a>, <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-slovenia-online\/\">Slovenia<\/a>, <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-switzerland-online\/\">Switzerland<\/a>, <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-hungary-online\/\">Hungary<\/a>, the <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-czech-republic-online\/\">Czech Republic<\/a>, <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-romania-online\/\">Romania<\/a>, <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-slovakia-online\/\">Slovakia<\/a> and <a href=\"https:\/\/tollscout.eu\/en\/digital-vignette-bulgaria-online\/\">Bulgaria<\/a> from us. If you wish, you can have the digital vignette registered immediately. The ordering process usually only takes a few minutes. As soon as you have received the final confirmation from us, you can immediately get into your car and start your journey. <\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-66a7673f \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">How long is a digital vignette valid for?<\/h3><\/div><div class=\"uagb-faq-content\"><p>The validity of <a href=\"https:\/\/tollscout.eu\/en\/\">digital vignettes in Europe<\/a> is similar from country to country. There are only very small differences. Most countries offer 7-day or 10-day vignettes, 30-day vignettes, 2-month vignettes and annual vignettes. The exact duration of the vignettes can be found on the respective country pages.<\/p><\/div><\/div><\/div><\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-0452d32b alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-6a7c3f28\"><h4 class=\"uagb-heading-text\">Questions about the ordering process<\/h4><\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-da836529\">\n<div class=\"wp-block-uagb-container uagb-block-9da21c47\">\n<div class=\"wp-block-stackable-icon-box stk-block-icon-box stk-block stk-8e7a9eb\" data-v=\"2\" data-block-id=\"8e7a9eb\"><style>.stk-8e7a9eb{border-radius:10px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--ast-global-color-0) !important;border-top-width:3px !important;border-right-width:3px !important;border-bottom-width:3px !important;border-left-width:3px !important}<\/style><div class=\"stk-block-content stk-inner-blocks stk-block-icon-box__content stk-container stk-8e7a9eb-container stk-hover-parent\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-46427dd\" data-block-id=\"46427dd\"><style>.stk-46427dd{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-6b5303d\" data-block-id=\"6b5303d\"><style>.stk-6b5303d .stk--svg-wrapper .stk--inner-svg svg:last-child{transform:rotate(0deg) !important}.stk-6b5303d .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-6b5303d .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--ast-global-color-0) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-6b5303d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-b-5303-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-6-b-5303-d-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"list-alt\" class=\"svg-inline--fa fa-list-alt fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 512 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M464 480H48c-26.51 0-48-21.49-48-48V80c0-26.51 21.49-48 48-48h416c26.51 0 48 21.49 48 48v352c0 26.51-21.49 48-48 48zM128 120c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm0 96c-22.091 0-40 17.909-40 40s17.909 40 40 40 40-17.909 40-40-17.909-40-40-40zm288-136v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12zm0 96v-32c0-6.627-5.373-12-12-12H204c-6.627 0-12 5.373-12 12v32c0 6.627 5.373 12 12 12h200c6.627 0 12-5.373 12-12z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-a362365\" id=\"wahlen-sie-ihr-mautprodukt\" data-block-id=\"a362365\"><h4 class=\"stk-block-heading__text\">Choose your toll product<\/h4><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-501f026\" data-block-id=\"501f026\"><p class=\"stk-block-text__text\"><br\/>In the first step, select the toll product of your choice and confirm it. <br\/><\/p><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-efbb6467\">\n<div class=\"wp-block-stackable-icon-box stk-block-icon-box stk-block stk-6839384\" data-v=\"2\" data-block-id=\"6839384\"><style>.stk-6839384{border-radius:10px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--ast-global-color-0) !important;border-top-width:3px !important;border-right-width:3px !important;border-bottom-width:3px !important;border-left-width:3px !important}<\/style><div class=\"stk-block-content stk-inner-blocks stk-block-icon-box__content stk-container stk-6839384-container stk-hover-parent\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-5430557\" data-block-id=\"5430557\"><style>.stk-5430557{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-90b070f\" data-block-id=\"90b070f\"><style>.stk-90b070f .stk--svg-wrapper .stk--inner-svg svg:last-child{transform:rotate(0deg) !important}.stk-90b070f .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-90b070f .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--ast-global-color-0) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-90b070f\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-90-b-070-f-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-90-b-070-f-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"globe-americas\" class=\"svg-inline--fa fa-globe-americas fa-w-16\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 496 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M248 8C111.03 8 0 119.03 0 256s111.03 248 248 248 248-111.03 248-248S384.97 8 248 8zm82.29 357.6c-3.9 3.88-7.99 7.95-11.31 11.28-2.99 3-5.1 6.7-6.17 10.71-1.51 5.66-2.73 11.38-4.77 16.87l-17.39 46.85c-13.76 3-28 4.69-42.65 4.69v-27.38c1.69-12.62-7.64-36.26-22.63-51.25-6-6-9.37-14.14-9.37-22.63v-32.01c0-11.64-6.27-22.34-16.46-27.97-14.37-7.95-34.81-19.06-48.81-26.11-11.48-5.78-22.1-13.14-31.65-21.75l-.8-.72a114.792 114.792 0 0 1-18.06-20.74c-9.38-13.77-24.66-36.42-34.59-51.14 20.47-45.5 57.36-82.04 103.2-101.89l24.01 12.01C203.48 89.74 216 82.01 216 70.11v-11.3c7.99-1.29 16.12-2.11 24.39-2.42l28.3 28.3c6.25 6.25 6.25 16.38 0 22.63L264 112l-10.34 10.34c-3.12 3.12-3.12 8.19 0 11.31l4.69 4.69c3.12 3.12 3.12 8.19 0 11.31l-8 8a8.008 8.008 0 0 1-5.66 2.34h-8.99c-2.08 0-4.08.81-5.58 2.27l-9.92 9.65a8.008 8.008 0 0 0-1.58 9.31l15.59 31.19c2.66 5.32-1.21 11.58-7.15 11.58h-5.64c-1.93 0-3.79-.7-5.24-1.96l-9.28-8.06a16.017 16.017 0 0 0-15.55-3.1l-31.17 10.39a11.95 11.95 0 0 0-8.17 11.34c0 4.53 2.56 8.66 6.61 10.69l11.08 5.54c9.41 4.71 19.79 7.16 30.31 7.16s22.59 27.29 32 32h66.75c8.49 0 16.62 3.37 22.63 9.37l13.69 13.69a30.503 30.503 0 0 1 8.93 21.57 46.536 46.536 0 0 1-13.72 32.98zM417 274.25c-5.79-1.45-10.84-5-14.15-9.97l-17.98-26.97a23.97 23.97 0 0 1 0-26.62l19.59-29.38c2.32-3.47 5.5-6.29 9.24-8.15l12.98-6.49C440.2 193.59 448 223.87 448 256c0 8.67-.74 17.16-1.82 25.54L417 274.25z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-52d2191\" id=\"wahlen-sie-ihr-kennzeichen\" data-block-id=\"52d2191\"><h4 class=\"stk-block-heading__text\">Choose your license plate<\/h4><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-c2b42d3\" data-block-id=\"c2b42d3\"><p class=\"stk-block-text__text\"><br\/>In the next step you must provide your license plate number. <br\/><\/p><\/div>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-36263acd\">\n<div class=\"wp-block-stackable-icon-box stk-block-icon-box stk-block stk-de32ed5\" data-v=\"2\" data-block-id=\"de32ed5\"><style>.stk-de32ed5{border-radius:10px !important;overflow:hidden !important;border-style:solid !important;border-color:var(--ast-global-color-0) !important;border-top-width:3px !important;border-right-width:3px !important;border-bottom-width:3px !important;border-left-width:3px !important}<\/style><div class=\"stk-block-content stk-inner-blocks stk-block-icon-box__content stk-container stk-de32ed5-container stk-hover-parent\">\n<div class=\"wp-block-stackable-icon-label stk-block-icon-label stk-block stk-c98898b\" data-block-id=\"c98898b\"><style>.stk-c98898b{margin-bottom:0px !important}<\/style><div class=\"stk-row stk-inner-blocks stk-block-content\">\n<div class=\"wp-block-stackable-icon stk-block-icon has-text-align-left stk-block stk-754e28d\" data-block-id=\"754e28d\"><style>.stk-754e28d .stk--svg-wrapper .stk--inner-svg svg:last-child{transform:rotate(0deg) !important}.stk-754e28d .stk--svg-wrapper .stk--inner-svg svg:last-child,.stk-754e28d .stk--svg-wrapper .stk--inner-svg svg:last-child :is(g,path,rect,polygon,ellipse){fill:var(--ast-global-color-0) !important}<\/style><span class=\"stk--svg-wrapper\"><div class=\"stk--inner-svg\"><svg style=\"height:0;width:0\"><defs><lineargradient id=\"linear-gradient-754e28d\" x1=\"0\" x2=\"100%\" y1=\"0\" y2=\"0\"><stop offset=\"0%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-754-e-28-d-color-1)\"><\/stop><stop offset=\"100%\" style=\"stop-opacity:1;stop-color:var(--linear-gradient-754-e-28-d-color-2)\"><\/stop><\/lineargradient><\/defs><\/svg><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"credit-card\" class=\"svg-inline--fa fa-credit-card fa-w-18\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 576 512\" width=\"32\" height=\"32\"><path fill=\"currentColor\" d=\"M0 432c0 26.5 21.5 48 48 48h480c26.5 0 48-21.5 48-48V256H0v176zm192-68c0-6.6 5.4-12 12-12h136c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H204c-6.6 0-12-5.4-12-12v-40zm-128 0c0-6.6 5.4-12 12-12h72c6.6 0 12 5.4 12 12v40c0 6.6-5.4 12-12 12H76c-6.6 0-12-5.4-12-12v-40zM576 80v48H0V80c0-26.5 21.5-48 48-48h480c26.5 0 48 21.5 48 48z\"><\/path><\/svg><\/div><\/span><\/div>\n\n\n\n<div class=\"wp-block-stackable-heading stk-block-heading stk-block-heading--v2 stk-block stk-0ecae92\" id=\"wahlen-sie-die-bezahlart\" data-block-id=\"0ecae92\"><h4 class=\"stk-block-heading__text\">Choose the payment method<\/h4><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-stackable-text stk-block-text stk-block stk-4d7d4fb\" data-block-id=\"4d7d4fb\"><p class=\"stk-block-text__text\"><br\/>Now check your entries and pay. We register your license plate.<\/p><\/div>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-uagb-container uagb-block-8b628368 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\"><div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-8cbd2f63 uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-0301f191 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">How does the order work? <\/h3><\/div><div class=\"uagb-faq-content\"><p>If you have found out about a toll product, you can order it directly from us. We will then register the digital vignette or digital route toll for you with the relevant official toll authority. The process is as follows:<br><br>1. You choose your toll product.<br>2. You provide your license plate number.<br>3. You pay and receive an order confirmation from us.<br>4. We will register your license plate.<br>5. As soon as registration has taken place, you will receive the registration confirmation.<br><br><strong>Notice:<\/strong><br>Please note that the registration and thus the order are only successfully completed once the registration has been confirmed. Before receiving the final confirmation, you are not allowed to drive on the motorway, expressway or national road that requires a vignette and toll.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-94a0b937 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">How and when do I receive the order confirmation?<\/h3><\/div><div class=\"uagb-faq-content\"><p>You will only receive your order confirmation from us by email, because we are as digital as the digital vignette itself. All of our processes are designed to be processed safely and quickly. You will receive all notifications by email. It is therefore important that you pay attention to accuracy and completeness when providing your data. <\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-bfcb490d \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">What do I have to do if I haven&#8217;t received an order confirmation?<\/h3><\/div><div class=\"uagb-faq-content\"><p>If you have not received an order confirmation by email, the first thing you should do is check your spam folder to see whether the email has arrived. Unfortunately, we can never completely rule out the possibility that this can happen from time to time. <\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-7e810b12 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">I accidentally gave the wrong information when ordering?<\/h3><\/div><div class=\"uagb-faq-content\"><p>Once the validity of the digital vignette has begun, we are no longer able to correct incorrect information. Unintentionally incorrect information must be corrected before the digital vignettes become valid. If the vignette is already valid, you must inevitably order a new vignette.<\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-517824cc \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">Why is the digital vignette more expensive and what is the service fee?<\/h3><\/div><div class=\"uagb-faq-content\"><p>The service offered by TollScout extends to registering your license plate and purchasing the digital vignette and route toll from the respective official toll authority in the country. We charge you a service fee for this service. The amount of the service fee will be shown to you when you place your order. TollScout acts solely and explicitly as an intermediary. <\/p><\/div><\/div><\/div><\/div><\/div>\n<\/div><\/div>\n\n<div class=\"wp-block-uagb-container uagb-block-1e74ad56 alignfull uagb-is-root-container\"><div class=\"uagb-container-inner-blocks-wrap\">\n<div class=\"wp-block-uagb-advanced-heading uagb-block-a3aeb95f\"><h4 class=\"uagb-heading-text\">Questions about payment and invoices<\/h4><\/div>\n\n\n<div class=\"wp-block-uagb-faq uagb-faq__outer-wrap uagb-block-4e2c2c6d uagb-faq-icon-row-reverse uagb-faq-layout-accordion uagb-faq-expand-first-false uagb-faq-inactive-other-true uagb-faq__wrap uagb-buttons-layout-wrap uagb-faq-equal-height     \" data-faqtoggle=\"true\" role=\"tablist\"><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-da1ecad5 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">How is the price for purchasing a vignette determined? <\/h3><\/div><div class=\"uagb-faq-content\"><p>The price of purchasing the toll products in our online shop consists of the price of the vignette, according to the respective official toll authority, as well as our service fee. <\/p><\/div><\/div><div class=\"wp-block-uagb-faq-child uagb-faq-child__outer-wrap uagb-faq-item uagb-block-4ee71d85 \" role=\"tab\" tabindex=\"0\"><div class=\"uagb-faq-questions-button uagb-faq-questions\">\t\t\t<span class=\"uagb-icon uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"uagb-icon-active uagb-faq-icon-wrap\">\n\t\t\t\t\t\t\t\t<svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox= \"0 0 320 512\"><path d=\"M9.39 265.4l127.1-128C143.6 131.1 151.8 128 160 128s16.38 3.125 22.63 9.375l127.1 128c9.156 9.156 11.9 22.91 6.943 34.88S300.9 320 287.1 320H32.01c-12.94 0-24.62-7.781-29.58-19.75S.2333 274.5 9.39 265.4z\"><\/path><\/svg>\n\t\t\t\t\t\t\t<\/span>\n\t\t\t<h3 class=\"uagb-question\">Will I receive an invoice and how do I get it? <\/h3><\/div><div class=\"uagb-faq-content\"><p>During the ordering process, you will be asked whether you would like to receive an invoice. If you would like an invoice, this will be sent to you automatically by e-mail with the registration confirmation. If you accidentally did not provide any information regarding invoicing, we can also send you an invoice later. <\/p><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Questions and answers General questions about the digital vignette Questions about the ordering process Choose your toll product In the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"enabled","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2920","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Questions about the digital vignette and route tolls<\/title>\n<meta name=\"description\" content=\"Here we answer all your questions about digital vignettes and route tolls. 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